Return Policy

Customer service is important to us, which is why we offer a terrific return policy. We will accept return and exchange requests as long as they are made within 30 days of the date you receive your original purchase. All you have to do is contact us via e-mail (see below). From there, we will do our best to address your return inquiries. Returns initiated 30 days after the date of receipt will be strictly denied.

How to Request a Return:

• To complete an return request, simply sign in to your account by clicking "Order Status" in the upper right. From there, click "View Order." On the following page, select "Request RMA" in the upper right. This will allow you you to complete a Return Merchandise Authorization request. Please select whether the package has or has not been opened, whether you are looking for a replacement or a refund, and include as much information as possible in the "Additional Information" field.
• Our returns department will review your RMA request and notify you whether or not your request has been approved or denied. If approved, you will be provided with detailed instructions for returning or exchanging your purchase.
• We will issue a refund when we have received confirmation from our warehouse that your original purchase has been received. Your refund will be issued to the credit card or PayPal account you used to make the purchase.
• Items must be shipped back within 10 days of receiving the RMA approval. Items sent after 10 days will be subject to a 15% restocking fee.
• Items sent back without an RMA label will be subject to a 20% restocking fee.
• Items that do not qualify for our No-Hassle Sizing Guarantee are subject to a 20% restocking fee (depending on if the cover is dirty or not) and return shipping costs.
• Items must be in new, unused, resellable conditions or will be subject to a 20% restocking fee.
• You will recieve an email confirmation as soon as the return has been processed and you have been refunded.

Please note that it may take up to two weeks to process your return and receive a refund.

If you are exchanging or replacing a purchase, your new purchase(s) will be shipped when we have received confirmation from the carrier that the returned purchase(s) has been received. When we ship your new purchase(s), you will be sent a notification via e-mail. This e-mail will also contain a new tracking number!

Free return shipping and exchange does not apply to orders from Hawaii and Alaska.

Thanks for shopping with Car-Covers.com!